Refund & Cancellation Policy

1. Subscription Plans

Boostify offers free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annual) and are processed securely through Razorpay. By subscribing to a paid plan, you authorize recurring charges to your chosen payment method.

2. Cancellation

• How to Cancel: You can cancel your subscription at any time from your account Settings > Billing page, or by emailing support@boostify.biz.
• Effect of Cancellation: When you cancel, your paid plan remains active until the end of the current billing period. After that, your account will be downgraded to the free plan. You will not lose your data — your profiles, sections, and designs are preserved, but features exceeding the free plan limits may become inaccessible.
• No Partial Refunds for Unused Time: Cancellation does not entitle you to a refund for the remaining days of your current billing period.

3. Refund Policy

3.1 First-Time Subscription Purchases

If you are not satisfied with your paid subscription, you may request a full refund within 3 days (72 hours) of your initial purchase date. To request a refund, email us at support@boostify.biz with the following details:

• Your registered email address
• Date of purchase
• Reason for the refund request

3.2 Renewal Charges

For automatic renewal charges, you may request a refund within 24 hours of the renewal charge. After 24 hours, renewal charges are non-refundable. We recommend cancelling your subscription before the renewal date if you do not wish to continue.

3.3 Refund Processing

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited back to the original payment method used for the purchase.
• Refund processing times may vary depending on your bank or payment provider.
• Upon refund, your subscription will be cancelled and your account will be downgraded to the free plan immediately.

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription charges beyond the 3-day (initial) or 24-hour (renewal) refund window
• One-time purchases such as premium templates or individual design downloads, once the content has been accessed or downloaded
• Charges for plan upgrades where the upgraded features have been used
• Accounts terminated for violation of our Terms of Service

5. Plan Upgrades & Downgrades

• Upgrades: When you upgrade your plan mid-cycle, you will be charged the prorated difference for the remainder of the current billing period. The new plan features are available immediately.
• Downgrades: Downgrades take effect at the end of the current billing period. You retain access to the higher plan's features until then.

6. Free Trial

If we offer a free trial for any paid plan, you will be notified of the trial duration and the subscription price before the trial begins. Your payment method will be charged automatically at the end of the trial period unless you cancel before the trial expires. No charge is made during the trial period.

7. Failed Payments

If a recurring payment fails, we may retry the charge up to 3 times over the following 7 days. If all attempts fail, your subscription will be cancelled and your account will be downgraded to the free plan. No data will be deleted.

8. Disputes & Chargebacks

If you have a payment dispute, please contact us at support@boostify.biz before initiating a chargeback with your bank. We are committed to resolving payment issues promptly and amicably. Unauthorized chargebacks may result in account suspension.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be reflected by updating the "Last Updated" date. Material changes will be communicated via email or in-app notification. Changes apply to purchases made after the updated effective date.

10. Contact Us

For refund requests or billing questions, contact us at:

• Email: support@boostify.biz
• Address: 31/40, Dharapuram Road, Tiruppur District, Tamil Nadu, India — 641604

We aim to respond to all refund requests within 2 business days.